AlarmPoint Systems provides software support and maintenance services on the AlarmPoint products.
Two classes of service are available:
- Standard Support Plan available for all products
- Premier Support Plan for AlarmPoint Professional and AlarmPoint Enterprise products only
| Features of each plan: | Standard | Premier |
|---|---|---|
| Hours | 8AM - 5PM | 24 Hours |
| Frequency | Weekday | Continuous |
| Support Web Access | Yes | Yes |
| Online Ticket Request | Yes | Yes |
| FAQ / Tips Access | Yes | Yes |
| Patch Support | Yes | Yes |
| Update Support | Yes | Yes |
| Upgrade Support | Yes | Yes |
| E-mail Support | Yes | Yes |
| Phone Support | Yes | Yes |
| After Business Hours | No | Yes |
| Same Day Response | No | Yes |
What You Can Expect at Maintenance Renewal Time
If you have not received a renewal notice or spoken with an authorized AlarmPoint representative 60 days prior to the expiration date of your current maintenance contract, please contact AlarmPoint Systems at sales@alarmpoint.com. AlarmPoint Systems' maintenance renewal representatives work with you to ensure the new maintenance plan meets your current and future business needs and guarantee that your team will not experience a lapse in support.
Reinstatement of Expired Support
If your AlarmPoint software maintenance agreement has expired, there are two options:
- Option 1 - Purchase backdated support from the date your contract expired through the new maintenance end date. Customers who wish to have their support reinstated will need to purchase the annual contract (12 months) of support, as well as the number of months of lapsed support.
- Option 2 - Customer may buy an "upgrade" to the product and maintenance through the new maintenance end date.
Contact your Support Renewal Representative or send an email to sales@alarmpoint.com
