Service & Support

Accelerate Service and Support with a Unified Incident Notification System

As IT operations, service impact and support management rely more on a consolidated view of IT service support and delivery, the need for one incident notification system is critical.

In a 2006 survey, Gartner finds "nearly 40% of companies use manual phone calls from IT Operations to the service desk; 25% don't alert the service desk at all."

Front-line service and support groups are unable to deliver on service levels when the incidents are not reported or relayed across the enterprise. AlarmPoint allows for collection of events from each functional area ensuring incidents are notified on and ultimately solved. AlarmPoint also provides visibility by automatically updating all operations and service support systems for real-time exposure.

AlarmPoint's incident notification system allows the service and support desk to work through their incident workflows knowing that AlarmPoint will automatically notify at the right milestones. AlarmPoint also allows them to locate and assign staff to the incident, inform the impacted users proactively and automate the escalation and resolution of the issue. This allows the operators to field additional issues, decrease the mean time to resolve incidents or reduce staffing levels through intelligent automation.

Learn more about AlarmPoint's Alert Management platform for service and support including our incident notification system. More information»