Service Impact

Minimize Business Disruption by Managing Service Impact Events

Successful business operations depend on how well IT investments deliver against the needs and expectations of the business. Often enterprises inaccurately manage time and resources to incidents which have a low impact on the business they support. This takes vital resources away from supporting and improving important services.

Enterprises must focus on enabling and accelerating business process with innovative uses of communications technology. When service impact events occur, AlarmPoint assigns the appropriate resources to ensure resolution.

AlarmPoint proactively notifies business users when service levels are impacted, the current status of the issue and the estimated time to fix. This real-time information around service impact events allows the service owner to assess impact, make quick decisions to minimize the impact on the business and avoid reactive calls to the help desk.

In addition to traditional IT alerts, AlarmPoint also uses dynamically created notifications to inform all service stakeholders with instant relevant information:

• Incident management teams receive event details and actions
• Service desk operators are informed and events are logged in the system
• Factory or business line personnel have information required to manage lean operations
• Customer facing staff (e.g., sales) have instant information for faster decision making
• Chief Risk Officers have granular real-time audit data

AlarmPoint delivers real-time service impact information to each stakeholder; applying proper resources, providing instant information and accelerating an enterprise's ability to compete.

Learn more about AlarmPoint's Alert Management platform including our solutions to manage service impact events. More information»