Problem Management
Increase Service Availability with Automated Event Notification
Due to cost-cutting, legacy silos and inconsistent process, many IT organizations must remain in reactive mode; often struggling to respond efficiently to incidents that have already occurred. With mounting pressure for increased service levels, real-time support requirements of virtualization and the new complexity involved with SOA composite applications, there is little opportunity to proactively prevent future incidents or improve the overall quality of service. AlarmPoint's automated event notification and Alert Management platform provides a proactive way to improve overall service quality and prevent future incidents from disrupting the flow of business.
In the 2006 CIO Insight survey, 65% of CIO respondents cited "improving our business processes" as a top business goal, with reducing costs and improving productivity as strong secondary goals.
Organizations utilizing effective Problem Management to analyze improvements to processes require granular, cross silo information including cause, source, configuration item detail as well as the process analytics once problems or incidents occur. Efficient organizations use the metrics collected to refine and improve core processes.
AlarmPoint enables organizations to proactively solve incidents prior to impact or before they become larger issues. This enables personnel to further reduce the number, duration and severity of disruptions.
Automated event notification and resolution is a core component of IT service availability. Automating and improving the role of notification in managing critical events accelerates an organization's ability respond to and prevent service impacting events.
Learn more about AlarmPoint's Alert Management platform for problem management including our automated event notification. More information»
