Incident Management
Accelerate Collaboration, Resolution with Incident Management Software
The ability to instantly provide an already lean IT staff with critical information becomes imperative to the success or failure of an IT organization to transition to an agile enterprise. AlarmPoint's incident management software and services provide communications enabled systems to accelerate the notification, collaboration and resolution of critical issues and incidents that plague enterprises.
AlarmPoint collects and maintains attribute information about IT personnel, building a profile of attributes around "human assets" involved in resolving IT issues. This profile information is used to intelligently match events and process exceptions with the personnel who are most capable of assisting and resolving. The personnel configuration information can also be published into the CMDB for use by other applications in IT.
As incidents occur within monitoring, service impact, business service management and other applications, AlarmPoint's incident management software instantly assigns them to the appropriate personnel. Each person in the process receives the information they require, enabling dynamic decision making and faster time to resolution.
AlarmPoint receives events from each IT group including monitoring, scheduling, process orchestration, service desk and others ensuring all events pass through one common platform. Enterprises recognize:
- Higher system adoption and utilization
- Fewer false alerts and alarms reaching a lean staff
- Orchestrated escalation and resolution capability
- Enterprise process visibility across all areas of specialization
Learn more about from AlarmPoint's Alert Management platform including our incident management software. More information»
