Telecommunications
Increase Customer Retention with Communications-Enabled Systems
Convergence. As global telecommunication operators quickly evolve from wire-line to IP services their ability to rapidly notify, diagnose, collaborate and dynamically respond, differentiate the successful company from the struggling.
In order to accelerate competitive advantage, our telecommunications customers are using AlarmPoint's communications-enabled systems and services to:
- Provide new service offerings to end customers
- Consolidate disparate tools across the network
- Optimize event notification and resolution best practices
- Standardize and leverage existing assets
The AlarmPoint systems and services provide leading providers with one common event communication application delivering a consistent, predictable notification service for internal and customer facing applications. Today leading providers such as Vodafone, Telstra, Verizon, BT, Alltel and Rogers can deliver higher service levels and increased service offerings, including:
- Higher customer retention
- Reduced service desk calls
- Higher levels of service
- Increased customer communication
- Better delivered network availability
Applications of AlarmPoint's communications-enabled systems and services include:
- Field force enablement
- IT event notification and resolution
- Account manager notification
- Managed emergency notification
- Delinquency notification
- Promotions and satisfaction surveys
Learn more about AlarmPoint's Alert Management platform for the telecommunications industry including our communications-enabled systems. More information»
