IT Operations
Increase Business Availability with IT Operations Management Software
Often tasked with delivering IT services, monitoring and managing complex application infrastructures as well as ensuring service is uninterrupted, the IT Operations teams deliver business availability. These teams fight incidents minute by minute from the NOC or data center quickly diagnosing, dispatching and resolving incidents prior to business impact.
Reactive process:
Today, many companies have inherited reactive, legacy processes. In the absence of effective IT operations management software, incidents begin when lights start flashing and users are already impacted. Operators quickly attempt manual notification. Often times stale contact data, old schedules, and archaic processes slow resolution times. Eventually emails may be sent to "everyone" within pre-set mail groups, hoping someone will respond and resolve the issue. When service is restored the post-mortem analysis of the event sheds little light on how to improve, since there is no audit trail in a manual process.
AlarmPoint process:
In an AlarmPoint enabled incident process, assets and services are pre-assigned to users and groups using a permission based publish and subscribe methodology. Personnel profiles are built and maintained by supervisors so if systems or services start to degrade AlarmPoint will immediately dispatch targeted notifications with curing actions. Respondents are located, taking action and resolving the issue prior to service degradation. AlarmPoint's IT operations management software also updates all related systems during the process providing a detailed audit for analysis and improvement.
Delivered results:
- Fewer outages
- Quicker resolution
- Fewer escalations
- Process control
- Visibility and accountability
Learn more about AlarmPoint's Alert Management platform including our IT operations management software. More information»
