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SOLUTIONS BY INITIATIVE
Accelerate Event Notification and Resolution Enterprise-Wide
86% of enterprises rate event notification and resolution processes as inadequate, yet critical.
The AlarmPoint approach delivers proactive information increasing IT service visibility, reducing the cost of operations and service functions and transforms traditional organizations into proactive, real-time enterprises. The agility gained fuels an organization's ability to accelerate its business performance. It is of strategic importance, in today's business climate, to use communications- enabled applications and processes to optimize an organization's ability to respond and resolve important incidents faster than competitors. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint's event notification and resolution solutions will deliver immediate return on investment.
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BTO & BSM
Business Technology Optimization &
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Proactive Incident & Service Management
Proactive Incident & Service ManagementAlarmPoint accelerates the incident and service management processes allowing for consistent process execution, immediate role specific notification, incident resolution providing stakeholders with process visibility.
Automate Emergency Notification
Automate Emergency NotificationAlarmPoint allows you to instantly communicate important business information to personnel in seconds. This may be the key differentiator in your organization's ability to quickly respond to critical events.
Mobile Communications
Mobile CommunicationsWith over 40% of the workforce now mobile, using communication technology to enable and accelerate business processes increases an organization's agility. Learn how AlarmPoint harnesses communications technology to accelerate processes.
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SOLUTIONS BY ITIL PROCESS
Today's IT organization relies heavily on mobile, distributed personnel attempting to manage complex processes and issues from remote locations. Instant, relevant communications become the differentiator. The Yankee Group reports 41% of the workforce is now "mobile"; yet are often detached from communication process.
In order to accelerate the resolution of service impacting events organizations must commit to enabling processes with the use of dynamic communications to accelerate notification, assignment, collaboration, and resolution of critical events. This agile methodology also provides enterprise visibility across each ITIL function. AlarmPoint ensures incidents and interruptions in critical processes are assigned, escalated and cured.
To Learn More about how AlarmPoint enables several ITIL functions click on one of the links below:
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Incident Management
Incident ManagementAlarmPoint automates the immediate discovery, notification, and resolution of incidents, reduces the mean time to resolve, relieves operations from error prone tasks and provides system visibility to IT professionals.
Problem Management
Problem ManagementCore to problem management is a cross function, granular review of incidents and their causes. AlarmPoint provides the information required to review the performance of personnel and processes ensuring optimum performance.
Change & Configuration
Change & ConfigurationIT organizations continue to automate the provision, change and configuration of virtual and physical assets across complicated infrastructures. AlarmPoint provides immediate notification and approval of milestones as well as instant response to issues within automated processes.
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Service Impact
Service ImpactAlarmPoint allows IT organizations to subscribe and receive notifications and alarms based on the services impacted; additional stakeholders receive proactive notifications while IT personnel are managing the incident to resolution.
Service & Support
Service & SupportAlarmPoint reduces redundant scheduling, automates dispatch, intelligently assigns events and ensures tools are available to resolve the issue. AlarmPoint's Mobile Gateway also provides mobile web access to IT systems, accelerating resolution.
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SOLUTIONS BY TECHNOLOGY
AlarmPoint products and services bridge disparate disciplines providing a common Alert Management platform enabling companies to accelerate their business processes. AlarmPoint brings events from multiple sources to a common layer, orchestrates the notification process, maintains accurate personnel profiling and delivers information to the person most capable of providing valuable incident response services.
Business focused IT initiatives require an adaptive, service-focused approach. AlarmPoint's unique publish-subscribe methodology extends critical information from any application to personnel, enabling problem resolution, providing enterprise visibility.
Learn More about how AlarmPoint works with these solutions:
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BMC Software
BMC SoftwareBroaden and accelerate BMC Software products providing notification, escalation, mobile access and process visibility.
HP Software
HP SoftwareExtend the HP management suite to the mobile workforce with intelligent event notifications from OpenView, mobile access across the products and two-way response capabilities.
IBM Software
IBM SoftwareAccelerate the response process by dynamically creating incident and support teams based on events within Tivoli, Netcool and IBM Service Desk. Enable mobile personnel to quickly collaborate, diagnose, resolve and close impacting events.
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BCP Planning Apps
BCP Planning AppsUtilize AlarmPoint's accurate personnel and attribute data to immediately build dynamic response teams in times of crisis. Consistent, interactive message delivery to thousands with the touch of button.
Other Applications
Other ApplicationsExpand off the shelf and custom build applications by providing an intelligent notification, response and mobility capability enabling remote staff to manage and access data anytime, anywhere.
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SOLUTIONS BY FUNCTION
AlarmPoint provides products and services that automate the delivery of real time, role-specific information. This unique ability to immediately target the correct person with context-aware information accelerates the enterprise's ability to respond to business events and incidents.
Personnel responsible for incident management receive alerts with the ability to browse any system from a mobile device, accelerating the ability to assess, diagnose and cure as quickly as possible. AlarmPoint provides a consistent notification and mobility application across IT service management, operations, security, enterprise and emergency messaging.
More information on how AlarmPoint applies to these areas:
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IT Operations
IT OperationsIT Operations can now manage their own processes with real-time access to manage the quality and quantity of alerts, filters, schedules and coverages without scripting. AlarmPoint provides Operations staff with intelligent actionable alerts with the ability to launch mobile applications accelerating resolution.
IT Service Desk
IT Service DeskIT Service Desk personnel gain a consolidated, accurate view of staff scheduling, who is on call and group coverages. When incidents are opened, notification is automatic, accurate and instant. Service Desk personnel gain real-time incident visibility logged and maintained in the ticket.
Business Continuity
Business ContinuityLeveraging AlarmPoint's quick send messaging panels and scenario tools provides Business Continuity personnel with the ability to quickly send emergency notifications to using current contact profile information. This powerful combination ensures messages are delivered and personnel are responding instantly.
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Facilities Management
Facilities ManagementFacilities Management personnel utilize the messaging applications to inform business personnel of site closures, instructions for responses, HVAC issues, building management and factory floor equipment monitoring alerts
Enterprise Messaging
Enterprise MessagingUtilize the accurate personnel contact information to increase the likelihood that important messages will reach their recipient quickly on any device. The cross-functional AlarmPoint products allow users to message a limited or full set of employees based on the permissions allowed.
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SOLUTIONS BY INDUSTRY
AlarmPoint products and services extend the enterprise by enabling communication, dynamic collaboration and agile business processes. The results commonly delivered, include increased customer communications, fewer interruptions in the delivery of services and increased efficiencies across business functions. The AlarmPoint products and services deliver measurable business benefits including:
Learn More about how AlarmPoint is utilized within specific industries:
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Financial Services
Financial ServicesAlarmPoint delivers time sensitive information in seconds to support teams responsible for delivering service support trading, reporting and other critical applications. Financial service firms also use AlarmPoint to route incidents to global teams based on dynamic attributes
Energy
EnergyLeading energy firms use AlarmPoint for customer communications including curtailment and restoration of service events; IT and continuity events and automated workforce management.
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Telecommunications
TelecommunicationsManaged services and telecommunications firms often allow customers to subscribe to service impact events. When incidents or events take place, targeted, relevant alerts are delivered immediately to each stakeholder.
Government
GovernmentK-12, Universities, Local and Federal governments gain consistent, scalable messaging capabilities enabling immediate delivery to recipients. Alerts may be for increasing the flow of information of critical urgency. With AlarmPoint one person can reach thousands instantly.
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