VoIP Plugin

In today's business environment the ability to quickly detect, collaborate and resolve business events is critical to the agility of an organization. Collaboration across a global enterprise can be complicated. Companies deploy Voice over Internet Protocol (VoIP) with the assumption that using this communication infrastructure to locate staff quickly and automatically, will encourage the collaboration process.

Through our alignment with communications leaders such as Avaya and Cisco, AlarmPoint supports Session Initiation Protocol (SIP) for VoIP infrastructures. AlarmPoint now captures relevant events and routes them to any communication device on a customer's VoIP network enabling professionals to engage, collaborate and solve business impacting issues.

Benefits include:

• Enhanced communication between IT and users to relay early warnings and to avoid or solve costly events
• Light deployment footprint - Traditional phone lines require expensive hardware with slow dial and connection times. In the event of a mass notification, VoIP provides unlimited network connections allowing faster call outs
• Access anywhere there is an internet connection - Receive important notification phone calls anywhere there is a network connection
• Allows notification to a large amount of users at one time - Unlike traditional phone lines, where a separate line is needed for each user, notification to a massive amount of users at one time is possible
• Reduces the amount of helpdesk calls - All IT users can receive voice alerts about IT service announcements or an interruption in an IT service which provides them with a proactive warning when an outage occurs

» More information on the AlarmPoint products and OnDemand services.