Integration Library - IBM Software

IBM Software Integration

The IBM Tivoli portfolio is a powerful suite of solutions which deliver best in class IT Operations and Service Management. AlarmPoint coupled with the IBM product suite delivers:

  • Fewer alerts
  • Fewer notifications
  • Automated dispatch, assignment and escalation
  • Faster time to resolve
  • One consistent communication platform for all stakeholders

AlarmPoint for Tivoli Enterprise Console:

IBM Tivoli Enterprise Console (TEC) combined with AlarmPoint delivers an adaptable approach to end-to-end infrastructure management. Customers can reap the benefits of quality event information correlated by TEC, to immediately notify the IT professionals responsible for solving the underlying IT issue. Winner of the IBM Beacon Award for Best Managing Technology Solution, this integration provides a meaningful immediate return across the Enterprise.

AlarmPoint for Tivoli Netcool:

The Netcool solutions provide the actionable information needed to align strategic business vision to operational objectives. Armed with real-time business intelligence, Netcool solutions help enterprises effectively manage the customer experience, assure higher revenue margins and gain competitive advantage. When critical events take place AlarmPoint provides the context and information needed to solve the issue. Telecommunication carriers and enterprises alike are able to deliver faster times to resolution on critical network events.

AlarmPoint for Tivoli Service Request Manager:

AlarmPoint and Service Request Manager are tightly integrated to provide automated schedules and subscription panels that can be accessed not only by the Service Request Manager administrator but also by team leaders and users. The web-based subscription capabilities of AlarmPoint allow team leaders to assign technical users based on incident definitions and business users to self-subscribe to incident notifications that impact them. The scheduling process is automated based on hierarchy, incident knowledge, rotations and follow-the-sun availability. Learn more about AlarmPoint's Tivoli Service Request Manager integration.

» More information on the AlarmPoint products and OnDemand services.