BMC Software Integration
BMC Software empowers IT organizations to manage technology from a business perspective. As a result, IT staff can execute operations which maximize business value. This is a substantial challenge, since satisfying business needs with IT resources, tools and technologies has never been more complex. AlarmPoint extends the BMC Software suite providing a communications-enabled IT organization capable of responding rapidly and proactively.
AlarmPoint integrations to the BMC Software products deliver:
- Improved staff efficiency
- Reduced time-to-resolve
- Reduced false alarms
- Business impact consideration
- Role-specific communications
- Communications enabled collaboration and resolution
- Mobile IT workforce enablement
AlarmPoint provides certified advanced integrations to the following BMC Software products:
| AlarmPoint Integration: | Delivers: | Results: |
|---|---|---|
| BMC Service Impact Manager |
|
Real-time information summarized at the business level; reduced help desk calls |
| BMC Remedy ITSM 7 Help Desk |
|
Less time spent dispatching and escalating issues, fewer tickets opened, quicker resolution time |
| BMC Event Manager (BEM) |
|
Reduces NOC operator time-to-dispatch, delivers accurate information, reduces help desk tickets |
| BMC Service Desk Express |
|
Fewer tickets, faster event assignment, automated resolution |
| BMC ProactiveNet |
|
Automatic and quick event resolution so operators are not fire fighting |
| BMC CONTROL-M |
|
Immediate resolution, fewer delays and reduced jobs awaiting actions |
| All Products |
|
Fewer alerts with faster resolution, refined processes, accountability and regulatory compliance |
» More information on the AlarmPoint products and OnDemand services.
