AlarmPoint Professional
Dynamic IT organizations utilize AlarmPoint Professional to provide automated delivery of Actionable Information with incident resolution capabilities to their highly active, mobile IT professionals. AlarmPoint Professional provides out-of-the-box integrations with the ability to build business rules and subscriptions reducing false alarms, assigning workload and responsibilities as well as distributed group supervisor enablement. AlarmPoint Professional delivers:
- Accurate profile information using self-service profile validation and management
- Fewer false alarms by intelligently targeting subscribed, assigned or personnel resembling the closest match
- Real-time access to alerts, schedules, and historical reporting, ensuring accountability
- Ability to instantly communicate and message to mobile personnel
- Guaranteed message delivery across any voice or text based channel
"In the past our process was to broadcast messages to multiple people and essentially hope someone would take the issue. Missed incidents or events where we are slow to respond could have a negative impact on the business. Now, service-impacting events are captured, targeted, sent to appropriate personnel, and escalated until cured"
- John Russell, senior systems administrator, Pacific Life Insurance Company.
Validation and accountability
AlarmPoint enables appropriate levels of access allowing read only users to view contact details, while others may manage their own profile ensuring contact information accuracy. Each user has access to view alerts in process, prior alerts, their own schedules and as well as enter temporary shift replacements when they are out of the office. This ability to manage permissions increases the accuracy of every notification.
Accurate scheduling and assignment
Group supervisors no longer need to wait for system administrators to build alert rules and alter schedules. Supervisors have profile control, the ability to view and edit team members, build simple or complex groups, assign events, assets or services to their team and build alert rules for each configuration item being managed.
Enterprise quality
System administrators have an easy to use web-based administration and development environment. Administrators determine system holidays, special schedules, coverage templates, access-levels, user interface, languages and event to personnel associations.
