AlarmPoint OnDemand provides hosted IT Service Management as well as Business Continuity and Disaster Recovery services, enabling organizations to provide actionable information to users though simple service.
Embracing the cloud, Alert Management solutions should support emergency situations as well as cater to complicated IT Service Management environments, providing a well rounded actionable information delivery process. The ability to support and utilize cloud computing as an alternative to software delivers an additional option for distributing geographic communication risks.
Companies that combine Business Continuity and IT Service Management across a consistent platform see fewer missed alerts, faster response times, improved efficiency across multiple departments and reduced system costs. The AlarmPoint OnDemand services are subscription based allowing organizations and service providers to utilize the system as the business use grows over time. to allow enterprises to quickly utilize simple messaging applications for one time or recurring use scaling to a full featured, hosted version of AlarmPoint Enterprise.
Benefits
- Eliminate set up time and infrastructure costs
- Match cost to usage with subscription and pay-as-you-go pricing
- Ability to use additional capacity during message storms
- Reduced maintenance and support costs
- State of the art technology and features without lengthy implementation
Business Continuity Planning and Disaster Recovery
AlarmPoint OnDemand delivers thousands of simultaneous, two-way messages, while still enabling actionable, targeted, role-specific information to the people who may be able to remedy the situation. Messages may be prescheduled for future delivery across multiple delivery channels including email, SMS, paging, voice calls and voice mail. AlarmPoint OnDemand ensures messages are rapidly delivered with full logging and detail reporting on the event or campaign. Pre-built scenarios can be initiated through the web interface, voice dial-in, or easy to integrate web services API.
Features include fill counts, simple and complex groups and escalations, permission-based scenarios, dynamic teams and extensible user attributes, status update notifications, real-time reporting and message scheduling for broadcasting updates. This fully hosted service is perfect for campus alerts, enterprise alerting, political campaigns, public service announcements, emergency notifications and one time message blasts.
Hosted IT Service Management
AlarmPoint OnDemand enables organizations to take advantage of all of the features and functionality of AlarmPoint Enterprise minus the lengthy software implementation. AlarmPoint OnDemand still boasts the same quality architecture, transforming complex, monitored event data into meaningful information which is instantly targeted and delivered to the appropriate recipient.
Mobile Infrastructure Management allows users to take action on events via any web enabled device, including BlackBerry, iPhone, Android and others. Using the same out-of-the-box integrations as AlarmPoint Enterprise, popular applications from HP, BMC, IBM and others enable seamless interaction between systems. The delivered information may be acted on by business professionals or used by IT teams to accelerate the incident resolution process, delivering greater application availability.
